ABOUT ARTFUL ALCHEMY JEWELLERY

My jewellery items are all handmade but some may have second-hand or repurposed elements, such as pendants or items taken from other pieces of jewellery, whether those were brand new or second hand. All glass beads and 925 silver beads are brand new, and all fixings are new unless otherwise stated.

Earring hooks are always brand new and unused and are made from stainless steel. All rings, bracelets and necklaces are made using 925 silver beads and the highest quality glass beads. Earrings decorations are not made with 925 silver beads unless otherwise stated. They are made from glass beads of different types.

Jewellery beads and fixings are brand new, but pendants may be new or repurposed. Pendants are made from various materials, from 925 and 950 silver to 18 carat gold dipped or stainless steel. Listings will indicate such details if they are known.

Clasps are made from stainless steel (sometimes rainbow stainless steel) rather than silver, in order to keep the prices as reasonable as possible.

My rings are made from durable jewellers elastic cord so they have a little bit of give and can stretch a little. However, they are delicate by design and have been made to fit approximately a 5.5 to 6cm circumference, so if your fingers larger than this, the elastic will be stressed and is likely to break. If you require a different size, please contact me and I can arrange to make a custom design for you.

Please remember to keep your silver beads shiny and fresh by polishing them every so often with a silver cloth.

RETURN POLICY:

Customer satisfaction is important to me and if there is an issue with your purchase I will always do my best to help resolve it.

Rings, bracelets and necklaces: These items may be returned within 14 days provided that they are unworn, in their original condition. The buyer must pay for the postage for exchanges.

Hats and earrings: Each item is hand-made (or hand-customised in the case of hats) and totally unique. Due to the custom nature of my hats, all purchases are non-returnable and non-refundable. Earrings cannot be returned for hygiene reasons. Your statutory rights are not affected.

Please ensure that the item is in the desired style and that the internal circumference is the correct size for your head, wrist or finger.

SHIPPING INFO:

Hats are shipped from the UK to the UK only so as to minimise potential shipping damage.

Jewellery can be arranged to be shipped outside of the UK. Please contact me before purchasing and I will find out the postal costs to your location.

Items will be shipped in recycled packaging if available. Due to the custom sizing of hats, it may be necessary to use new packaging in order to preserve the integrity of the hat.